Terms of Service

Welcome to Go To Eat, your trusted platform for discovering, reviewing, and connecting with restaurants across the United States. These Terms of Service ("Terms") govern your access to and use of our website, https://gotoeat.net, mobile applications, and any related services provided by Go To Eat (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms, which are designed to ensure a respectful, safe, and enjoyable experience for all users. If you do not agree with any part of these Terms, please do not use our Services.

We encourage you to read these Terms carefully and contact us at [email protected] if you have any questions. These Terms form a legally binding agreement between you and Go To Eat, and they comply with applicable laws, including consumer protection and data privacy regulations.

1. Acceptance of These Terms

By accessing, browsing, registering for, or using any part of our Services, you confirm that you:

  • Have read and understood these Terms.

  • Agree to comply with and be bound by these Terms and all applicable laws.

  • Acknowledge that these Terms apply to all users, whether you are a guest, registered user, or restaurant partner.

If you are using the Services on behalf of an organization or entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must immediately cease using our Services.

2. Updates to These Terms

We may update these Terms periodically to reflect changes in our Services, legal requirements, or operational practices. When we make changes, we will:

  • Update the "Last Updated" date at the top of this page.

  • Post the revised Terms on our website.

  • Notify you of material changes via email, in-app notifications, or a notice on our homepage, where required by law.

Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Services. We recommend reviewing this page regularly to stay informed.

3. Eligibility and Account Responsibilities

a. Age Requirements

To use our Services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher. By accessing or using the Services, you confirm that you meet this age requirement. Our Services are not intended for children under 13 (or 16 in certain jurisdictions, per GDPR), and we do not knowingly permit such users to register accounts.

b. Account Creation and Security

To access certain features, such as posting reviews or saving favorite restaurants, you may need to create a Go To Eat account. When registering, you agree to:

  • Provide accurate, current, and complete information, including your name, email address, and other required details.

  • Maintain and promptly update your account information to ensure accuracy.

  • Keep your login credentials (e.g., password) confidential and not share them with others.

  • Notify us immediately at [email protected] if you suspect unauthorized access to or use of your account.

You are responsible for all activities conducted under your account, whether authorized by you or not. Go To Eat is not liable for any loss or damage resulting from your failure to secure your account.

c. Account Termination

We reserve the right to suspend or terminate your account at our discretion, with or without notice, if you:

  • Violate these Terms or our community guidelines.

  • Engage in fraudulent, abusive, or illegal activities.

  • Provide false or misleading information.

  • Interfere with the operation of our Services or other users’ experiences.

If your account is terminated, you may lose access to your profile, reviews, and saved data, subject to applicable laws.

4. Acceptable Use of Our Services

We strive to maintain a positive and respectful community for all users. When using Go To Eat, you agree to comply with the following rules:

a. Permitted Uses

You may use our Services to:

  • Search for and discover restaurants.

  • Read and post reviews, ratings, or comments about dining experiences.

  • Make reservations or contact restaurants through provided links or information.

  • Engage with our community features, such as blogs or social media integrations.

b. Prohibited Conduct

You agree not to:

  • Use the Services for any illegal, fraudulent, or unauthorized purpose, including violating local, state, or federal laws.

  • Post content that is defamatory, obscene, threatening, harassing, hateful, or otherwise objectionable.

  • Impersonate any person or entity, including restaurant staff or other users.

  • Submit false, misleading, or spam reviews to manipulate restaurant ratings.

  • Use automated tools (e.g., bots, scrapers) to access, collect, or manipulate data from our Services without permission.

  • Interfere with or disrupt the operation of our Services, including introducing viruses, malware, or other harmful code.

  • Attempt to gain unauthorized access to our systems, user accounts, or data.

  • Reproduce, duplicate, or sell any part of our Services without our express written consent.

Violations of these rules may result in account suspension, content removal, or legal action, as appropriate.

5. Content on Go To Eat

a. Your Contributions

You may contribute content to our Services, such as reviews, ratings, comments, photos, or other user-generated content ("User Content"). By submitting User Content, you:

  • Represent that the content is your original work or you have the legal right to share it.

  • Grant Go To Eat a non-exclusive, worldwide, royalty-free, perpetual, and transferable license to use, reproduce, modify, distribute, display, and store your User Content in connection with operating and promoting our Services.

  • Agree that your User Content complies with our community guidelines, which prohibit offensive, misleading, or unlawful material.

  • Acknowledge that we may review, moderate, or remove User Content at our discretion to ensure compliance with these Terms.

You retain ownership of your User Content, but the license you grant us allows us to feature your reviews or photos on our website, app, or marketing materials (e.g., social media posts) without compensation.

b. Go To Eat Content

All content on our Services, including but not limited to text, graphics, logos, images, restaurant listings, website design, and software (collectively, "Go To Eat Content"), is owned by Go To Eat or our licensors and protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, distribute, or create derivative works from Go To Eat Content without our prior written permission.

  • Use our trademarks, such as the Go To Eat logo or name, in a way that suggests endorsement or affiliation without our consent.

  • Reverse-engineer or attempt to extract source code from our Services.

Limited use of Go To Eat Content is permitted for personal, non-commercial purposes, such as sharing a restaurant listing link with friends, provided you attribute Go To Eat as the source.

c. Third-Party Content

Our Services may include content provided by third parties, such as restaurant menus, photos, or links to external websites. We do not control or endorse third-party content and are not responsible for its accuracy, legality, or availability. Your interactions with third-party content or websites are subject to their respective terms and privacy policies.

6. Privacy

Your privacy is a priority for us. Our Privacy Policy explains how we collect, use, share, and protect your personal information. By using our Services, you acknowledge that you have reviewed and agree to the practices described in our Privacy Policy.

7. Service Availability and Limitations

a. Service Availability

We strive to ensure our Services are accessible, secure, and reliable. However, we do not guarantee that the Services will be:

  • Uninterrupted, error-free, or free from viruses or other harmful components.

  • Available at all times due to maintenance, upgrades, or unforeseen technical issues.

  • Compatible with all devices or browsers.

We may modify, suspend, or discontinue any part of the Services at our discretion, with or without notice, and we are not liable for any resulting inconvenience or loss.

b. Third-Party Services

Our Services may integrate with third-party platforms, such as payment processors, reservation systems, or social media APIs. We are not responsible for the performance, security, or policies of these third-party services. Your use of such services is at your own risk and subject to their terms.

8. Limitation of Liability

To the fullest extent permitted by law, Go To Eat, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Services, including but not limited to:

  • Loss of data, profits, or business opportunities.

  • Inaccuracies in restaurant information or user reviews.

  • Issues arising from third-party services or content.

  • Unauthorized access to your account due to your failure to secure your credentials.

Our total liability for any claim arising from these Terms or the Services will not exceed the greater of $100 or the amount you paid us (if any) in the 12 months preceding the claim. Some jurisdictions do not allow certain limitations of liability, so these restrictions may not apply to you.

9. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that:

  • The Services will meet your expectations or requirements.

  • Restaurant information, reviews, or other content will be accurate, complete, or up-to-date.

  • The Services will be secure or free from errors or interruptions.

You use the Services at your own risk, and you are responsible for verifying the accuracy of any information before relying on it (e.g., confirming restaurant hours or menu details directly).

10. Dispute Resolution

a. Informal Resolution

If you have any concerns or disputes related to our Services, we encourage you to contact us first at [email protected]. We will attempt to resolve the issue promptly and in good faith within 30 days of receiving your inquiry.

b. Governing Law

These Terms and any disputes arising from or relating to them or the Services are governed by the laws of the State of California, United States, without regard to its conflict of laws principles.

c. Exclusive Jurisdiction

Any legal action or proceeding arising from these Terms or the Services must be brought exclusively in the federal or state courts located in San Francisco, California. You agree to submit to the personal jurisdiction of these courts and waive any objections to venue or inconvenience.

d. Arbitration Option

For certain disputes, we may offer the option to resolve issues through binding arbitration, subject to mutual agreement. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) in San Francisco, California, and the arbitrator’s decision will be final and binding.

11. Indemnification

You agree to indemnify, defend, and hold harmless Go To Eat, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Services in violation of these Terms.

  • Your User Content, including any claims of infringement or defamation.

  • Your violation of any third-party rights or applicable laws.

12. Termination of Services

We may terminate or suspend your access to the Services, with or without notice, for any reason, including:

  • Violation of these Terms or our community guidelines.

  • Conduct that harms other users, our platform, or our reputation.

  • Legal or regulatory requirements.

Upon termination, your right to access the Services will cease, and we may delete your account data, subject to our Privacy Policy and applicable laws. Sections of these Terms that, by their nature, should survive termination (e.g., Limitation of Liability, Indemnification) will continue to apply.

13. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Go To Eat regarding the Services.

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

  • No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

  • Force Majeure: We are not liable for delays or failures to perform due to events beyond our reasonable control, such as natural disasters or internet outages.

14. Contact Us

If you have questions, concerns, or feedback about these Terms or our Services, please reach out to our team:

  • Email: [email protected]

  • Response Time: We aim to respond within 24-48 hours during business days (Monday–Friday, excluding U.S. holidays).

Thank you for choosing Go To Eat as your trusted guide to exceptional dining experiences. We’re excited to have you as part of our community, and we look forward to helping you discover your next favorite restaurant!